Terms & Conditions

Making A Purchase 

Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. Enter the quantity required and click the 'Buy Now' button. You will then be taken to your shopping cart where after a few seconds be re-directed back to the store. At any time you can click on 'View Basket' to see your order. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.

We accept credit card payment.

If you are shopping from United Kingdom, place your order and your credit card company will convert the transaction to UK Pounds or your own currency.

We accept Visa, MasterCard, Switch and Solo. We do not charge for any item until it is ready to ship. Back ordered items are not charged until they are shipped. You may send your credit card information via phone, fax, and email or over the Internet.

Shipping And Handling 

All goods from BLAM Ltd are shipped via our specified courier and Royal Mail / Parcel Force. As per courier requirements each item will be charged at the higher of actual weight or volumetric weight. The courier charge is calculated in units of 0.500kgs with a 10% packing weight allowance added. There is no extra charge for packaging or handling.

Postage withing the UK is usually deliverd within one working day from when order is placed. On some occasions, please allow one day processing time.

European orders are sent as International Signed For, this is for security reasons and is used as proof of delviery. Delviery takes 2-4 working days after posting.

Delivery Schedule 

Delivery Schedule We aim to deliver your order within 14 days, however we accept no liability for goods being delayed through no fault of our own. In the unlikely event that you have not recieved your goods within 21 days then please contact us.

Goods are normally despatched within 2 to 6 working days of recieving the order. Goods are sent via our recommended courier or Royal Mail / Parcel Force for local deliveries. If you are not at home at the time of delivery a calling card will be left detailing where your goods can be collected or when another delivery will be made. A signature will be required. (Preferably the signature of the card holder).

In case of goods being out of stock, shipments are done as soon as goods have been produced for your order.

Back Orders 

If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Some items which are out of stock may take up to 28 days to deliver to you.

Tax Charges 

Most items available from Sweet-Scents are tax exempt. If VAT is applicable then it is already included in the price you see.

Credit Card Security 

When the order is placed at our website, credit card numbers are encrypted using 128 bit encryption. They are only decrypted after they reach our servers. They are not held in clear text on any web site.

Further more we use HSBC Secure Banking which is encrypted and has its own security certificate for online transactions. This enables all online transactions to be encrypted securely and the information can only be read by the user intended.

Guarantee 

We guarantee your satisfaction. There may be some slight variations in each item from the ones pictured on our website.

Returns Policy 

If in the unlikely event your goods are damaged or of the worng item we will gladly replace your products If the item is in good condition we will offer you store credit. If the item is in correct packing and tags still on the item BLAM Ltd will refund you the order total less shipping cost and a 10% restocking fee. All refunds will only be credited to the same account that was originally charged. 

In the unlikely case that the price or description for a product is incorrect due to typographical error then BLAM Ltd shall have the right to refuse and / or cancel any such order whether your order has been confirmed and your credit card charged. In the event of your credit card having been charged and BLAM Ltd cancels the order, BLAM Ltd will refund the amounts charged to your account.

BLAM Ltd has taken every possible care to ensure that all information on this website is accurate. However, BLAM Ltd does not warrant the accuracy of product information or any other content within this website to be error-free, complete, accurate or reliable.

Products will only be accepted if they are in the same condtion as sent and same packaging. Any damages will be checked and and a replacement will be sent out or store credit will be added to your account you will not get cash for damaged goods.

Remittance Terms 

Remittance for goods is done immediately you process the online payment with your credit / debit card on our website. Alternatively, it will be processed as soon as we receive your payment details by fax, email or phone.